Frequently Asked Questions

You can update your payment information by logging into your account and navigating to the "Billing & Payment Methods" section. From there, you can add new payment methods, edit existing ones, or set a default payment method.

Yes, you can upgrade your subscription at any time. The upgrade will take effect immediately, and you'll be charged a prorated amount for the remaining billing period. Your next billing cycle will reflect the new subscription rate.

We offer full refunds for session cancellations made with 24+ hours notice. Subscription cancellations receive prorated refunds for unused time. If you experience technical issues we cannot resolve, you'll receive a full refund.

To reschedule your session, log into your account and go to your appointments dashboard. Find the session you want to reschedule and click "Reschedule." You'll be able to select from available time slots that work with your provider's schedule.

Cancellations made 24+ hours in advance receive a full refund. Cancellations made less than 24 hours in advance receive a 50% refund. No-shows are not eligible for refunds, though we consider special circumstances on a case-by-case basis.

You can book sessions up to 3 months in advance, subject to provider availability. We recommend booking at least 1-2 weeks ahead to ensure you get your preferred time slot with your chosen provider.

We use bank-level encryption to protect your data. All communications are end-to-end encrypted, and both you and your provider sign comprehensive NDAs. We never share your personal information with third parties without your explicit consent.

Privacy is our top priority. All communications are protected by end-to-end encryption, comprehensive NDAs are signed by all parties, and your data is stored using bank-level security protocols. You can customize your privacy settings to control exactly what information is visible.

You need a stable internet connection, a device with a camera and microphone (computer, tablet, or smartphone), and a modern web browser. We recommend Chrome, Firefox, Safari, or Edge for the best experience.

First, check your internet connection and try refreshing the page. If issues persist, try switching to a different browser or device. Contact our technical support team if you continue to experience problems.