This Privacy Policy describes how Celebricare LLC ("Celebricare," "we," "us," or "our") collects, uses and discloses the Personal Information of our Customer's patients and clients ("Clients," "you," or "your") when using the client web portal and client mobile application (including telehealth services) controlled by their healthcare or wellness Provider (our "Customer" or your "Provider") (collectively, the "Client Portal" or the "Services").
1. Note to Celebricare Customers and their Clients
Our treatment of Client Personal Information is governed by our agreements with our Customers, including our Celebricare Terms of Service and HIPAA Business Associate Agreement, as applicable (our "Agreement"). If any provision in our Agreement with our Customers conflicts with any provision in this Privacy Policy, the provision in the Agreement will control to the extent of such conflict.
2. Personal Information We Collect
"Personal Information" is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household.
Categories of Information We Collect:
Identifiers and Contact Information
Name, email address, mailing address, phone numbers, IP addresses
Billing Information
Insurance information, invoices, payment details, service records
Audio, Electronic and Visual Information
Photographs, images, voice recordings, telehealth session data
Internet and Device Activity
Browsing history, device data, service interaction logs
Appointment Information
Scheduling data, appointment history, location details
Sensitive Personal Information
Health status, demographic data, payment details, secure communications
3. How We Use Personal Information
- • To maintain your Client Profile and send requested information
- • To process billing information and transactions
- • To authenticate your identity and manage document signing
- • To improve service effectiveness and platform functionality
- • To protect against security threats and fraudulent activity
- • To comply with legal and regulatory obligations
4. How We Share and Disclose Your Personal Information
We share your Personal Information with your Providers/our Customers to facilitate healthcare services and maintain compliance with our agreements.
We may share information with companies providing hosting, processing, and security services under strict confidentiality agreements.
We may share information to comply with legal obligations or protect rights and safety.
5. Access and Choice
Your Control Options:
- • Update Personal Information through your Provider
- • Manage notification preferences in Portal Settings
- • Request account deletion through your Provider
- • Control push notification settings
6. Data Collection Technologies and Cookies
Automatically Collected Information:
Log Data
IP address, operating system, device type and version, browser information, URLs visited, date/time stamps, and user agent data
Analytics Data
Usage patterns, electronic pathways, activity information, and interaction metrics
Location Data
General geographic location inferred from IP addresses
Cookie Management
You can control cookies through your browser settings by:
- • Receiving notifications when cookies are sent
- • Disabling existing cookies
- • Setting automatic cookie rejection
7. Retention and Security
Security Notice: While we implement industry-standard security measures, no method of Internet transmission is 100% secure.
Our Security Practices:
- • Data retention aligned with account activity and legal requirements
- • SSL encryption for sensitive information transmission
- • Regular security updates and monitoring
- • Compliance with healthcare data protection standards
8. California Privacy Statement
Your California Privacy Rights
- • Right to know what personal information is collected
- • Right to delete personal information
- • Right to correct inaccurate personal information
- • Right to data portability
- • Right to opt-out of information sharing
9. Additional State Privacy Laws
State-Specific Rights
Virginia Consumer Data Protection Act (VCDPA)
- • Right to access and confirm personal data
- • Right to data portability
- • Right to opt-out of targeted advertising
- • Right to deletion
10. Additional Information
We are located in the United States. By using our services, you acknowledge that your information will be processed in the United States and other countries where we operate.
Our Services are not directed towards children under 13. For information about how we handle data for Clients under 13, please contact your Provider.
We may update this Privacy Policy to reflect changes in our practices. Material changes will be communicated via email or notice in our applications.
11. Contact Us
If you have any questions in connection with this Privacy Policy or other privacy-related matters, please visit our Help Center.