Payment Methods
We accept the following payment methods for your convenience:
- Credit Cards: Visa, MasterCard, American Express, Discover
- Debit Cards: All major debit cards with Visa or MasterCard logos
- Digital Wallets: PayPal, Apple Pay, Google Pay
- Bank Transfers: ACH transfers for subscription payments
Billing Cycles
Understanding your billing schedule:
- Monthly Subscriptions: Billed on the same date each month
- Annual Subscriptions: Billed once per year with significant savings
- One-Time Sessions: Charged immediately upon booking
- Package Deals: Charged upfront for multiple sessions
Managing Your Payment Information
Keep your payment details up to date:
- Log into your account dashboard
- Navigate to "Billing & Payment Methods"
- Add, edit, or remove payment methods as needed
- Set a default payment method for automatic billing
Understanding Your Invoice
Your Celebricare invoice includes:
- Service Details: Description of sessions or subscription
- Provider Information: Details about your Celebricare provider
- Billing Period: Dates covered by the charges
- Tax Information: Applicable taxes based on your location
- Payment Method: How the payment was processed
Refund Policy
Our refund policy is designed to be fair and transparent:
- Session Cancellations: Full refund with 24+ hours notice
- Subscription Cancellations: Prorated refund for unused time
- Technical Issues: Full refund if we cannot resolve the problem
- Dissatisfaction: Case-by-case review for service quality issues
Failed Payments
If a payment fails, here's what happens:
- Immediate Notification: You'll receive an email alert
- Retry Attempts: We'll automatically retry the payment
- Grace Period: 7-day grace period to update payment info
- Service Suspension: Temporary suspension if payment isn't resolved
Billing Support
Need help with billing or payment issues?
- Contact us through the help center contact form
- Email us at info@celebricare.com
- Call our billing support at +1(629) 295-8889